Privacy Policy

This Privacy Policy explains how Tenant Eaze collects, uses, stores, and protects personal information when you use the Service.

This Policy applies to all users of Tenant Eaze, including administrators, landlords, property managers, and tenants. Tenant Eaze is an invitation-only platform. Accounts are created by an administrator, landlord, or manager and cannot be created through public registration.

By using Tenant Eaze, you agree to the collection and use of your information as described in this Privacy Policy.

We collect the information necessary to provide the Service and manage user accounts.

This may include your name, email address, telephone number, account role, and account credentials.

We also collect information relating to invitations, including the email address used for the invitation, the assigned role, and the associated landlord, manager, or property.

Where applicable, landlords and managers may record tenant information such as contact details, lease information, property assignments, occupancy status, rent records, maintenance requests, and other tenancy-related information.

If documents such as leases or supporting files are uploaded, they are securely stored and made available only to users with appropriate permissions.

We also maintain audit logs that record significant actions within the application, such as account creation, payment entries, document uploads, and other administrative activity.

To help protect the Service, we may collect technical information including IP addresses, browser information, device information, and request activity for security, fraud prevention, and system monitoring.

We use personal information to provide and maintain Tenant Eaze, manage user accounts, administer properties, maintain tenancy records, record rent payments, manage maintenance requests, store documents, generate reports, and improve the security and reliability of the Service.

We also use information to send invitations, account notifications, password reset emails, and other communications relating to your use of the Service.

Tenant Eaze does not sell personal information and does not use personal information for advertising purposes.

We share personal information only where necessary to operate the Service.

Information may be shared with trusted service providers that support Tenant Eaze, including providers for authentication, secure data storage, email delivery, hosting, and infrastructure.

Within the application, access to information is controlled by user roles. Administrators have the highest level of access, landlords may access information relating to their own properties, managers may access only properties assigned to them, and tenants may access only information relating to their own tenancy.

We may also disclose information where required by law or where necessary to protect the rights, safety, or security of Tenant Eaze or its users.

We retain personal information only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, maintain audit records, and enforce our Terms & Conditions.

Account information, payment records, audit logs, and tenancy records may continue to be retained after an account has been closed where reasonably necessary for legal, accounting, or operational purposes.

Documents remain stored until they are deleted by an authorized user or are no longer required.

We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Passwords are securely managed by our authentication provider and are never stored in plain text.

Access to data is restricted according to user roles, and uploaded documents are delivered through secure, time-limited links rather than publicly accessible URLs.

Although we take reasonable steps to protect your information, no method of storing or transmitting data over the Internet can be guaranteed to be completely secure.

You may request access to the personal information we hold about you, request correction of inaccurate information, or request deletion of your personal information where applicable.

Some information may need to be retained to comply with legal obligations or to preserve the integrity of tenancy, payment, and audit records.

Requests relating to your personal information can be submitted by contacting us using the details below.

Tenant Eaze is intended for use by adults involved in property management and tenancy administration.

The Service is not directed toward children under the age of 18, and we do not knowingly collect personal information directly from children.

Tenant Eaze uses cookies and similar technologies only where necessary for the operation of the Service, including maintaining secure user sessions and authentication.

We do not use third-party advertising cookies or behavioural tracking technologies.

Depending on the location of our service providers, personal information may be stored or processed outside Saint Christopher (St. Kitts) and Nevis.

By using the Service, you acknowledge that your information may be transferred to and processed in jurisdictions that may have different data protection laws from your own.

We may update this Privacy Policy from time to time.

When changes are made, the revised version will be published within the Service and the “Last updated” date will be revised accordingly.

Your continued use of Tenant Eaze after changes become effective constitutes acceptance of the updated Privacy Policy.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us at support@tenanteaze.com.